Australia and New Zealand Recycling Platform Limited’s (ANZRP) Quality Policy
ANZRP is an industry-for-industry, not-for-profit organisation that exists to deliver best practice e-product circularity solutions to our members and customers. As a product stewardship service provider, we aim to offer local communities and businesses throughout Australia an easy way to dispose of and responsibly recycle their end-of-life products.
We strive to consistently meet members’ and their customers’ expectations for quality, value and overall experience. In order to facilitate customer satisfaction, we will implement effective processes for our members and customers to provide feedback on our services. From this, we will evaluate and seek to continually improve our services. Certification to the ISO 9001:2015 Quality management systems standard and B Corporation provides the foundation of our commitment to quality.
We will facilitate transparency in reporting by openly communicating our performance and challenges we face to our employees, members, customers, service providers and other interested stakeholders. We also maintain a commitment to meeting or exceeding all applicable regulatory, government and voluntary requirements by which we are bound or to which we subscribe.
It is important to the success of our quality management system and vision for continual improvement that all employees are aware of their role and responsibilities in providing our members and customers with quality service as well as sustaining ANZRP’s quality management system and policy.