The Journey Map – a visual plan on a page which includes ANZRP’s vision, mission and values. It is an engaging, visual piece to share with internal and external stakeholders (members, collection sites, suppliers, potential employees and the public). The plan assists communication of what ANZRP does and its purpose and how different teams work with different stakeholders in a value chain.
The Journey Map has helped ANZRP understand stakeholder behaviour, improve member experiences, identify friction points, align teams and boost team and member engagement and retention.
